Mobile service staff

At the station, our mobile service staff will provide you with advice and assistance.

A DB employee advises a passenger on the platform at Berlin Central Station.

The mobile service staff will support you with up-to-date information and answer questions on your journey. In the event of deviations, such as delays, you will receive travel alternatives and further details from them.

In addition, our mobile service staff will help passengers with limited mobility when entering, changing or leaving trains. You can find more information at mobility service.

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Accessibility

Even if you are limited in your mobility – it is important to us that you reach your destination well

Mobility Service Centre

The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains

DB Information

DB Information is the central point of contact for information about your rail journey
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