For information about your journey with Deutsche Bahn, please use the information and contact options on bahn.de, the DB Navigator the DB Reisezentrum (travel centre) or a DB ticket machine.
For information on other railway companies (for example Ostdeutsche Eisenbahn GmbH, FlixTrain GmbH), please contact them directly. You will find the contact details at bahnhof.de/zuege.
Your contact persons at the station
DB InfraGO AG is also personally represented for you at many stations. Our DB Information counter is the central point of contact for information on all aspects of your rail journey at more than 80 stations. In addition to the DB Information counters, our mobile service staff members are also on hand to provide you with advice and assistance at over 160 stations. Look out for the red cap with the label ‘Service’.
You have questions or feedback about our stations?
You can find more detailed information on further contact options and contact persons regarding our services at the stations as well as other offers in the following areas:
If you have any questions or feedback about our stations email our station team.
DB InfraGO AG takes part in conciliation procedures conducted by Schlichtungsstelle Reise & Verkehr e.V. (Fasanenstraße 81, 10623 Berlin), Germany’s dispute arbitration board for public transport, in the event that these are necessary. If you have submitted a complaint to us and are not satisfied with how we handled it, you can request conciliation from the independent arbitration board.