Every year, people lose over 250,000 items at stations and on trains. If you leave something on a train or at our stations, just submit a lost property enquiry form. You can find the participating rail transport companies for lost items on trains as well as further information at int.bahn.de/en/help/contact/lost-luggage
Report loss online
The simplest and quickest way to report your loss is directly on our lost & found platform. There you have the option of checking whether your lost item has been found, too.
Report loss on site
Our service staff at the stations will also be glad to help you. You can obtain a search request for your missing item at the DB Information.
Search
If the lost item has a minimum value of € 15, we conduct a search for four weeks starting from the day of loss indicated on the form. If the lost item has sentimental value, for example if it is a photo album or book with a dedication, we do not apply the value threshold. If we do not contact you with a positive outcome within four weeks of the day of loss, we simply close the search request without notifying the person who submitted it.
After the retention period has expired, the item will be auctioned off or destroyed, unless a claim for return has been filed.
Other rail transport companies
For information about lost items in the trains of rail transport companies (for example Ostdeutsche Eisenbahn GmbH, FlixTrain GmbH) which do not participate in our lost and found service, please contact them directly. You will find the contact details at overview of transport companies.